1. Introduction

At Rentez, we strive to provide quality laptop rental services. This Returns and Refund Policy outlines the terms under which customers can return rented laptops and request refunds.

2. Return Eligibility

Customers may request a return under the following conditions:

• The laptop is found to be defective or non-functional at the time of delivery.
• The device received does not match the specifications agreed upon in the rental agreement.
• The laptop develops a critical hardware issue within the first 24 hours of usage.

3. Non-Returnable Conditions

Returns will not be accepted under the following circumstances:

• Damage caused by mishandling, liquid spills, drops, or unauthorized repairs.
• Software-related issues arising due to customer-installed programs or malware.
• Delayed return requests beyond the specified return window.

4. Return Process

To initiate a return:

• Contact our support team at support@rentez.in or call +91-8447910245.
• Provide the rental agreement details and a clear description of the issue.
• Our technical team will assess the issue remotely or request physical inspection.
• If eligible, a replacement laptop will be provided, or a refund will be processed.

5. Refund Policy

Refunds will be issued based on the following conditions:

• Full refunds will be provided if the return request is approved within 24 hours of delivery.
• Partial refunds may be granted based on the usage period and condition of the laptop.
• Refunds will be processed within the specified timeframe to the original payment method.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or payment provider for pending transactions.
• Contact your credit card company or bank for processing delays.
• If the issue persists, reach out to us at support@rentez.in.

7. Contact Us

For any return or refund-related inquiries, please contact:

Email: support@rentez.in

Phone: +91-8447910245

Address: DDA Shed Okhla Phase 2, New Delhi-110020